Privacy Policy

Last updated: November 2026

Vitality Spine & Rehab Inc. (“Vitality Spine & Rehab”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through our website, online forms and social media advertising (including Facebook and Instagram lead forms), how we use it, and the choices you have.

1. Information we collect

• Contact details: your name, phone number and email address.
• Information you choose to share about your concern: for example, the area of pain or injury, how much it affects your daily life, whether you have extended health benefits, whether our location works for you, and the best time to call you.
• Website information: basic technical data such as pages visited and device/browser type, collected through cookies or similar tools.

We only ask for the information we need to respond to your request and book your appointment.

2. How we use your information

• To contact you by phone, text or email about your enquiry and to book your appointment.
• To prepare for your first visit (for example, matching you with the right practitioner).
• To understand which of our ads and services people are interested in, so we can improve them.

We do not sell, rent or trade your personal information.

3. Who can see your information

Only authorized Vitality Spine & Rehab staff who need it to contact you and book your care. We use trusted service providers to operate our business (for example, Meta Platforms for Facebook/Instagram lead forms, our booking and clinical records software, and email/phone tools). These providers may only use your information to provide their services to us. Some may store information outside Canada.

4. Health information

Once you become a patient, your personal health information is collected, used and protected in accordance with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and the standards of the professional colleges our practitioners belong to. Information you send through an ad form is used only to contact you and arrange your visit.

5. How long we keep it

If you do not become a patient, we keep your enquiry information for no longer than 12 months and then securely delete it. Patient records are kept for the periods required by law and our regulatory colleges.

6. How we protect it

We use reasonable physical, technical and administrative safeguards, including password-protected systems and access limited to staff who need it.

7. Your choices and rights

• You can ask us to stop contacting you at any time. Just tell us by phone or email, or reply “STOP” to a text.
• You can ask to see, correct or delete the personal information we hold about you, subject to legal requirements.
• You can withdraw your consent at any time, subject to legal or contractual limits.

8. Contact us

Privacy questions or requests:
Vitality Spine & Rehab Inc.
1B-1105 Finch Ave., Pickering, ON
Phone: 905-588-1191
Email: vitalityspinenrehab@gmail.com

If you are not satisfied with our response, you may contact the Information and Privacy Commissioner of Ontario or the Office of the Privacy Commissioner of Canada.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it was last changed.